Specific Terms & Conditions

Specific Terms and Conditions for “Changi Mobile Products & Services”

A. Changi Mobile Products & Services

1. Your activation and continued use of Changi Mobile products & services constitutes acceptance of our General Terms and Conditions , and this Specific Terms and Conditions, as amended from time to time. We use your personal data for service provisioning, marketing, security, and compliance as further described in our prevailing Privacy Policy .

2. Changi Mobile products & services once sold, are non-refundable or exchangeable for cash or any products. There is strictly no refund for orders cancelled in line with our terms & conditions, unused value upon card loss, damage, expiry, termination.

3. You are responsible for the safe-keeping and usage of your Changi Mobile SIM Card. Changi Mobile shall not be liable to you for any loss, theft, misuse, or damage of your Changi Mobile SIM Card.

4. The Changi Mobile’s mobile plans are available as no-contract plans and include a recurring payment for every month bill cycle on the credit/debit card that is stored with Changi Go mobile app.

a) Customer’s monthly bill cycle starts when customer clicks on ‘I have received my Changi Mobile SIM’ button in Changi Go app upon successful SIM delivery/pick-up.

b) If Customer has submitted a Port in request, the Port in request is processed when customer clicks on ‘I have received my Changi Mobile SIM’ button in Changi Go app upon successful SIM delivery/pick-up.

c) For manual sign-up, if customer does not pass identity verification within 30 days from order date, the order will be automatically cancelled. There is strictly no refund.

d) Customer cannot re-schedule SIM delivery date and time the day before scheduled SIM delivery date (re-scheduling request submitted on Saturday, Sunday & Public Holidays will only be processed the next earliest working day).

e) Customer cannot re-schedule SIM pick-up date, time and location once details have been submitted. In the event of failed pick-up, customer can pick up the SIM at the same location within the next 3 working days, not including the original date. After that, the SIM will be sent back to HQ and customer will have to re-schedule a new pick-up or delivery via Changi Go app within 30 days. Otherwise, the SIM will be destroyed.

f) In the event of a failed delivery/pick-up, a $5 re-scheduling fee (as indicated in the Changi Go mobile app) will be charged to Customer.

g) If customer fails to click on ‘I have received my Changi Mobile SIM’ button within 14 days from successful delivery/pick-up, service is temporarily suspended.

h) If customer fails to click on ‘I have received my Changi Mobile SIM’ button within 30 days from successful delivery/pick-up, number will be terminated. There is strictly no refund.

i) In the event that Customer fails to make payment for his Mobile plan (Local bank is unable to deduct payment from Customer’s stored credit/debit card with Changi Go mobile app, or Customer does not make active payment transfer to Changi Mobile), Customer will be put on 14-day Grace Period for the affected mobile number (Customer will still be able to perform essential Telecommunication (“Telco”) services including but not limited to (i) incoming and outgoing Local Talktime (up to 30 minutes), (ii) incoming and outgoing Local SMS (up to 5 SMS), (iii) Local Data (up to 1 GB)). Customer must clear all outstanding bills before resumption of full services in a new bill cycle.

j) In the event of payment failure during Grace Period, Customer then enters 14-day Suspension Period, where there is completely no Telco service available for the affected mobile number. Customer has to make payment for all outstanding bills AND a late payment fee of $10, before resumption of full services in a new bill cycle. Payment cannot be made during 2130 – 2359 on the last day of your bill cycle.

k) Continued payment failure during Suspension Period will cause mobile number to be Terminated. Terminated mobile numbers will NOT be retrievable, even with subsequent bill payment for outstanding amount.

l) To purchase new Changi Mobile’s mobile plans, Customer has to first make payment for existing outstanding bills. Payment cannot be made during 2130 – 2359 on the last day of your bill cycle.

m) For mobile number in Grace Period, Suspension Period and Termination, Customer will not be able to make any Changi Mobile Telco product purchase, or access any Changi Mobile Telco services (except essential Telco services in Grace Period).

5. Customer must apply for and subscribe to the Changi Mobile’s mobile plan under Singpass/Myinfo account.

6. Customer must provide a billing address which matches that stated on ID.

7. Customer must be 16 years old and older to sign up for Changi Mobile’s mobile plan.

8. Each registered Customer can sign up to 6 Postpaid mobile lines with Changi Mobile.

9. The bundled Data, Talktime minutes and SMS under Changi Mobile’s mobile plans are only for use within Singapore. IDD & Roaming services are available via Add-on Bundles. More details on IDD & Roaming services are available further below.

10. Changi Mobile’s mobile plan post-sales support is available at Changi Mobile’s self-serve channels such as Changi Mobile website and Changi Go mobile app. Changi Mobile also offers Customer service support via our call centre.

11. Changi Mobile’s mobile plans include the following benefits:

o Free caller ID (not applicable to data only plans)

o Free incoming calls (not applicable to data only plans)

o Free incoming SMS

o Free SIM card

12. Calls and outgoing SMS are not available for all Changi Mobile Data-only Plans (including Flexi Data).

13. All local plans stating ‘unlimited data’ have a monthly cap of 150GB.

14. For existing Changi Mobile Customers with a mobile plan registered to their NRIC, Add-on bundles are available for purchase by existing Changi Mobile Customers via the Changi Go mobile app. Each Add-on bundle is valid until the end of the bill cycle during which the bundle is purchased, except the following:

a) 1-day Unlimited Data Add-on

i. 1-day Unlimited Data Add-on is a 10GB Data bundle which is valid for 24 hours.

The following Add-ons are auto-recurring monthly subscriptions:

a) Plan Rollover Add-on

I. Plan Rollover Add-on allows Customer to rollover their unutilised data, talktime, sms to the next bill cycle.

II. Plan Rollover Add-on is available to subscribe for all Changi Mobile plans (Flexi Freedom, Flexi Best+, Flexi One).

III. Subscription fee is $1 per month and auto-recurs every month

IV. Flexi Value+, Flexi Ultimate, Flexi Travel, Flexi Travel+ customers will enjoy Plan Rollover Add-on for free.

V. When Customer subscribes to Plan Rollover Add-on during plan sign-up, his unutilised data, talktime and sms from his 1st bill cycle will be rolled over to the next bill cycle. This repeats until Customer unsubscribes from Plan Rollover Add-on.

VI. If Customer subscribes to Plan Rollover Add-on in the middle of his current bill cycle, his unutilised data, talktime and sms from his next bill cycle will be rolled over to the subsequent bill cycle.

VII. If Customer unsubscribes from Plan Rollover Add-on in the middle of his bill cycle, unutilised data, talktime, sms will still be rolled over to the next bill cycle. No rollover thereafter.

VIII. If Customer makes late payment, all rollover data, talktime, sms will be dropped immediately.

IX. If Customer has subscribed to Plan Rollover Add-on and changes plan, Customer will still enjoy rollover that he has paid for.

X. Customer cannot purchase Plan Rollover Add-on on the last day of his bill cycle.

XI. By subscribing to our services and opting for a rollover plan, customer agree that the rollover plan's data, minutes, or other included services will be utilized in priority before the consumption of the base plan allowances.

b) Parental Control Add-on

With effect from 16 March 2023, all Parental Control subscriptions will be auto terminated at the end of customers’ current cycles. Subscriptions will not be renewed.

15. Payment for Add-on bundle is upfront.

16. Add-on bundle is applied immediately upon successful payment.

17. Once you have successfully purchased an Add-on bundle, it cannot be cancelled or refunded.

18. There is no pro-ration of Add-on bundle fee purchased in the middle of a bill cycle.

19. Other Charges:

Items	Charges	Remarks
SIM Activation Charge	$30	Waived
Incoming SMS & Incoming Calls	-	FREE
Caller Number Display	$5	FREE
Re-schedule failed SIM delivery/pick-up	$5
Reconnection Fee for Late Payment	$10
SIM Replacement Fee	$5

20. Stored Credits

a) Customer cannot withdraw stored credits from Changi Go account under any circumstance.

b) For any bill payment, system will deduct payment from stored credits first before Customer’s payment card.

c) Stored credits can be used to purchase all Changi Mobile products, including new Flexi Plan sign-up, Add-ons, and for Change Plan.

21. Free Trial

If we provide any Services to you on a free trial basis, you agree that upon expiry of the free trial period as specified in our Agreement with you, the full charges for that service shall apply. Based on the sole discretion of the Company, a select group of people may be invited or approved to sign up for the mobile service prior to commercial launch. The trial may include special promotions for a limited time as determined by the Company. The quality of the experience for the trial users may not be guaranteed and in any case may be inferior to the quality of service post the commercial launch.

22. You may be provided with the opportunity to obtain third party services or Content when accessing and/or use of the Services. You acknowledge and agree that such Third Parties are independent of, and not within our control. Use of third-party services or Content is at your own risk. We are not liable to you in any way for any matter in relation to the provision or non-provision of such Third-Party services or Content.

23. You do not acquire any rights nor ownership in any mobile numbers regardless of any payment you may have made for the mobile number or duration of your use. Any mobile number assigned is the property of the relevant regulatory authorities. We reserve the right to terminate, reassign, change, or replace any mobile number without giving any reason therefore.

24. Starting 1 Dec 2022, Flexi Value will no longer be available for new subscriptions. Existing Flexi Value customers’ subscriptions will not be affected and will continue to renew monthly given timely payment.

B. General

1. Changi Mobile reserves the right to change the prices offered on (i) https://changimobile.com (the “Changi Mobile Website”) and (ii) Changi Go mobile app without any prior notification.

2. All prices listed on the Changi Mobile Website, mobile app are inclusive of GST.

3. Changi Mobile reserves the right to cancel or amend orders at its sole discretion.

4. Customer must have a valid payment card stored with Changi Go mobile app for recurring payments to be charged. If no valid payment card is stored with Changi Go mobile app, Changi Mobile reserves the right to suspend Customer’s mobile plan.

5. Changi Mobile reserves the right to vary these Changi Mobile’s mobile plan terms without prior notice to the Customer.

6. The following terms and conditions are incorporated by reference: The General Terms and Conditions of Service (https://www.changirecommends.com/page.aspx?p=policy)(“General Terms”); and the guidelines for acceptable conduct and use of the Changi Mobile’s mobile plan located at the Changi Mobile Website(at https://changimobile.com),including all subsequent revisions or amendments.

7. Local call usage is deducted from the bundled minutes on the Changi Mobile’s mobile plan and, if applicable, Local call Add-ons.

8. 1800 calls made via Changi Mobile’s mobile line are chargeable.

9. Local outgoing calls will be deducted from Talktime bundle by per minute.

10. Non-Commercial and Fair Usage Policy of Local Calls, Local SMS and Local Data

a) Free Local Calls and Local SMS to any Local Mobile number. Customers are to use all free services strictly for personal and non-commercial purposes only.

b) Customers are to use this service for personal and non-commercial purpose only. To ensure that the activities of some Customers do not impair the ability of Customers to have access to reliable services, this service is conditional on fair usage by Customers.

c) Local calls are provided solely for live dialogue between, and initiated by, individuals for personal use and may not be used for any other purposes, including, but not limited to: monitoring services, transmission of broadcasts, transmission of recorded material, telemarketing, autodialled calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between individuals.

d) SMS may not be used to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited commercial or bulk messages, mass SMS broadcasts, sending of messages via automated means, or for activities that will adversely affect the ability of Customers or systems to use Changi Mobile's services, or for any other reason that in our sole discretion violates our policy of providing service for individual use.

e) Local Data may not be used to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited commercial or bulk messages; or for activities that will adversely affect the ability of Customers or systems to use Changi Mobile's services, or for any other reason that in our sole discretion violates our policy of providing service for individual use.

f) Changi Mobile reserves the right, without notice or limitation, to deny, terminate, modify, throttle, disconnect or suspend services if an individual engages in unfair, excessive, or abusive usage or if Changi Mobile, at its sole discretion, determines that action is necessary to protect the network from harm or degradation.

g) If a Customer uses more than (i) 10,000 local call minutes monthly, (ii) 150 outgoing local SMS daily (iii) 200GB of data monthly, such usage will be deemed as excessive.

h) Changi Mobile’s records relating to Data usage and charges shall be conclusive evidence of the accuracy, completeness and truth of all matters stated therein and shall be binding on the Customer. The Customer agrees that Changi Mobile's decisions on all matters pertaining to Data usage and charges are final. No further correspondence will be entertained in respect of the same.

11.Activities not allowed on Changi Mobile services:

a) to advertise, transmit, post or solicit any product, services, or Content that contains viruses, trojan horses, cancelbots, harmful codes, floor pings, adware, spyware, forged routing time bombs, or any other harmful, damaging or destructive technology;

b) in a manner that conflicts with any law or regulatory requirements;

c) with a mobile device not approved by the relevant Singapore regulatory authority;

d) to hinder, interfere, obstruct or adversely affect or attempt to hinder, obstruct or adversely affect us, the Network, our Customers, and or any other persons;

e) to excessively affect Network or Services operations or quality, interfere with other Customers access to our Network, or degrade Network performance by maintaining a sustained and continuous wireless data service connection;

f) for file sharing software, peer-to-peer applications, transfer of excessive amounts of large format files or any other activities that generate large traffic over the Network;

g) to send automated or unsolicited text messages, mass SMS broadcasts, call forward or use the Services to contact numbers whether for commercial or non-commercial purposes;

h) to collect or disseminate information about others or their email addresses without their consent;

i) to advertise, transmit, facilitate or otherwise make available any Content, product or service that is designed to breach this Agreement; or

j) in attempts to or facilitate anyone else in the above activities. Use of file sharing software or peer-to-peer/torrent apps, and downloading abnormal amounts of large-format files such as music, videos and movies, or other activities that generate large volumes of traffic on M1 mobile network

12.Port-in Service

a) “Port-In Service” means a service provided by Changi Mobile which allows a Customer to retain his non-Changi Mobile Postpaid mobile number by porting his line from his current mobile service provider (“Donor”) to a Changi Mobile Postpaid line. Customer consents to the release of Customer’s information to a third-party central number port service provider and/or the Donor for the purpose of activating the Port-In Service.

b) Customer agrees to pay all outstanding charges to the Donor, including pre-termination charges, if any, prior to the activation of the Port-In Service.

c) Upon commencement of the Port-In Service, Customer’s existing contract with the Donor shall automatically terminate.

d) If the Port-In Service request is rejected for any reason(s), the Customer shall resolve any outstanding issue(s) with the Donor before the scheduled port-in date.

e) Once submitted to Changi Mobile, Customer is not able to cancel his port-in request.

f) If the port-in request is rejected, there is no refund for the Changi Mobile plan purchased.

13.Promotions

Any late payment or a change in plan, all promotional rates will become invalid immediately and will revert to normal monthly mobile rates.

All promo codes redeemed in Changi Go app, are limited to 3 redemptions per Changi Go account.

14. Termination/ Port-out Service

a) Successful termination request can be submitted via our hotline +65 6701 1185 at least 3 working days before the next bill cycle. Upon submission, we will cancel your line within 3 working days. Successful request is subjected to Customer fulfilling all Changi Mobile’s Termination Conditions.

b) Customers can also submit temporary termination requests through Changi Mobile App “Requests/Support” section. Upon submission, we will cancel your line within 3 hours. Customers can still reactivate the mobile line services within 14 days after the submission. There is an additional charge of $10 re-activation fee if customers wish to reactivate your mobile line services.

c) Customers will no longer have the option to reinstate your mobile line service, after a temporary termination period of 14 days. The number will remain permanently terminated.

d) Successful port-out request must be submitted at least 3 working days before the next bill cycle. Successful request is subjected to Customer fulfilling all Changi Mobile’s Port-out Conditions.

e) In the event the Customer successfully terminates the Services or ports out later than this 3-working day period, the Customer will be obligated to pay the applicable charges for the next bill cycle.

f) Changi Mobile’s mobile line upon successful termination or port-out, can no longer be reinstated.

15. Manage/Change Plans

a) Customer is only allowed to make a change of plan once per calendar month, where Customer switches from a “current” plan to “new” plan.

b) Customer may submit a change plan request anytime during his/her bill cycle using the Changi Go mobile app, except on the last 2 days of the current bill cycle.

c) Payment for “new” plan is upfront.

d) If Customer submits Change Plan request before the end of the bill cycle for the “current” plan, the “current” plan will be pro-rated to the calendar day before the “new” plan takes effect.

e) Change Plan request that does not require new SIM Card(s)

I. For Change Plan request submitted before 22:00, new plan will take effect at 00:00 the next day.

II. For Change Plan request submitted at or after 22:00, new plan will take effect at 00:00 the following day.

16. Sim Replacement

Replacement fee (covers replacement SIM & re-scheduling fee) of $5 as indicated in the Changi Go mobile app will be applicable for the issuance of a new Changi Mobile SIM card in the event the existing SIM card is misplaced, lost, damaged or non-functional. Fee is collected upfront during request for replacement. Please note that there will be no refund of SIM Replacement fees.

17. Limitation of Liability

a) Changi Mobile shall not be liable for any costs, loss, or damage (whether direct or indirect); for loss of revenue, loss of profits or any consequential loss whatsoever because of your use of Changi Mobile Telco Services or for whatever reason under this Agreement.

b) Changi Mobile’s General Terms and Conditions available at https://www.changirecommends.com/page.aspx?p=policy are deemed incorporated by reference and shall apply. In the event of any conflict or inconsistency between any terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favourable to Changi Mobile, to the fullest extent permissible under applicable laws.

18.Billing dispute resolution

a) A transaction of $0.01 is also required to verify the new Payment Card. The transaction amount of $0.01 will be refunded.

b) Customers can pay through credit/debit card for each past Tax Invoice.

c) We will only charge you for the Services you subscribe for. Our Charges are calculated based on our records or, where applicable, the records given to us by a Service Provider.

d) Your net bill amount is due on the due date as stated in our invoice (“Payment Due Date”). You are required to pay your bill by the Payment Due Date.

e) If you do not agree with any Charge contained in a Tax Invoice. Please inform us of your reasonable objections in writing. The Tax Invoice contested shall not exceed 90 days from the payment due date. We will investigate the matter and will respond to you in writing within 60 days. If we agree that there is a mistake in your Tax Invoice, we will adjust your next Tax Invoice accordingly. However, if we do not agree, or if there is still any amount payable by you under that Tax Invoice, you will have to pay the relevant amount as soon as possible, within the period stipulated by us in our response to you. Our decision will be final.

f) If you do not pay on time, we may charge you for any costs we incur in recovering the amount from you and our standard late payment fee as decided by us from time to time. Current late payment fee is $10.

g) By updating the app with a valid credit/debit (Visa or Mastercard) card payment arrangement, you and the Cardholder agree to us debiting the relevant credit/debit card for all Charges billed to the relevant Mobile Number as nominated. This Recurring Payment Arrangement will continue to be in effect until you notify us in app to terminate it, or we receive a notification from the Cardholder’s card issuing bank. We reserve the right to terminate the Recurring Payment Arrangement at any time in our discretion.

h) If we are unable to make the deduction or settlement with the Bank for any reason whatsoever, you shall remain liable to us for the charges under the Mobile Number associated with the payment codes(s) / invoice number(s) / identification number in app. Further, we will not be liable to you or the Cardholder for any Charges incurred on the credit/debit card as a result of our deductions as authorized herein. In the event of unsuccessful recurring credit/debit card deduction by the Bank, the Cardholder shall contact the Bank for further clarification.

i) You must delete or replace with a valid card via app if your credit/debit card is lost, stolen, expired, terminated. We will not be liable to you in any way if we are unable to make the deduction or settlement with your bank or card company, and you must make the requisite arrangements for the payment of outstanding Charges immediately, together with any applicable administrative fees and/or processing fee (including any Taxes) for the failed transaction.

j) Services may be placed under 14 days Grace Period with limited service in the case of non-payment. A further 14 days of Pre-suspension period with no Telco services should no payment received during Grace Period. It is your responsibility to ensure that you keep us updated in the event of any material changes to your credit/debit card detail.

19. Lost SIM/Fraudulent Use

a) As a Changi Mobile’s Customer, you are responsible for the use of the Services under your accounts (including by Customers of the accounts whether authorized or unauthorized) and for any content which is disseminated through your accounts, even if you have lost your mobile phone/SIM card or the same is not in your possession; and you shall further be responsible for all consequences arising from any unauthorized or fraudulent use of Services or access to your accounts until such notification is made to us and access to the Services is disabled at your request;

b) If your SIM card is lost, stolen or damaged or if any analogous event has occurred, you must inform Changi Mobile immediately. Until you inform us about any loss, theft or damage under this Clause through one of these channels, you will continue to be responsible for the Charges incurred using your SIM card regardless of your knowledge or authorization. You are liable to pay a SIM replacement fee of $5 as stated in the Changi Go mobile app.

20. Force Majeure

We will not be liable for any delay or failure in performance under this Agreement resulting from matters beyond our reasonable control. These include acts of God, requirements of any governmental or regulatory authority, war, national emergency, accident, fire, lightning, equipment failure, computer software or malfunction, electrical power failure, faults, interruption or disruption of the Network, interruption or disruption of your equipment or equipment of any third party, riots, strikes, lock-outs, industrial disputes (whether or not involving our employees), or epidemics of infectious diseases. Without prejudice to the last paragraph above, the Services may occasionally be affected by interference caused by objects beyond our control such as buildings, underpasses and weather conditions. When this happens, we will not be responsible for any interruption or disruption of the Services or if you cannot access or use the Services.

21. Miscellaneous

a) No rule of construction or interpretation shall apply to prejudice the interest of the party preparing the Agreement.

b) If any provision of this Agreement is held to be invalid, illegal or unenforceable (whether in whole or in part), such provision shall be deemed modified to the extent, but only to the extent, of such invalidity, illegality or unenforceability and the remaining provisions of this Agreement shall not be affected.

c) The laws of Singapore will govern this Agreement.

d) Any legal process or judgment may be given to you in the same way as notices under this Agreement.

e) Any action or proceedings may be brought and enforced in the courts of Singapore or any other jurisdiction where you or any of your property may be found and you irrevocably submit to the jurisdiction of such courts in respect of any action or proceedings against or involving you relating to this Agreement.

f) This Agreement is subject to the Telecommunications Act or any regulations made thereunder, and any applicable subsidiary legislation, rules, and regulations. It is also subject to any directives and orders of the relevant regulatory authority and to the terms and conditions of the licence(s) granted to us under the Act.

22. Authorisation for billing

a) We may, at our discretion, allow bills to be paid through a third-party credit/debit card.

b) Any outstanding bills prior to the commencement date of recurring billing must be settled by you.

c) Where you have chosen credit/debit card payment, you must inform us immediately if your credit/debit card is lost, stolen, expired or terminated or if you want to terminate this method of payment.

d) If we are unable to make the deduction or settlement through our processing bank, we will not be liable to you in any way and you must make payment for outstanding amounts, together with any additional financial costs that are applied by the bank(s), before the Payment Due Date or before your billing cycle date.

e) You authorise us to verify the information you provide with the card issuer or any third party as may be necessary; forward your call transactions, billings and other details to the card issuer, financial institution and other relevant parties for and in connection with the recurring billing.

f) If for whatever reason, we do not receive payment following a completed recurring billing transaction or the bank or financial institution claims back or claws back any payment made to us, we have the right without prior notice to you to reverse any payment entry or reinstate the charges in your statement of account.

23. Network Quality

The quality of Services provided may not be of a higher quality than the quality provided to us by M1 as our network provider, and may be subject to disruption due to technical malfunctions, defects or problems by reason or in connection with the network provider for which we will endeavour to keep you informed if necessary.

C. Changi Mobile Roaming

1. To use Data Roaming, Customer with a monthly subscription plan can purchase a Roaming Add-on Bundle, via the Changi Go mobile app. Payment for the Roaming Add-on Bundle is upfront.

Alternatively, Customer can purchase our Flexi Travel SIM Plans.

2. To use Data Roaming, Customer will also have to enable ‘Roaming Service’ via the Changi Go mobile app.

For Flexi Travel SIM Plans, roaming is activated once Customer clicks ‘I have received my Changi Mobile SIM’ in the Changi Go mobile app.

3. Changi Mobile currently supports Data Roaming and incoming SMS Roaming services. Incoming SMS received is not chargeable. Voice Roaming and outgoing SMS Roaming services are not supported.

4. Availability of the mobile Data service is subject to availability of a suitable type of mobile equipment; availability of resources including, without limitation, availability of a suitable network infrastructure at the time when the service is requested or delivered; and geographic and technical capability of the Changi Mobile network, Roaming partner networks, and of Changi Mobile’s delivery systems at the time and location when the service is requested or delivered. Customers must ensure that Mobile Data and Data Roaming are enabled on their device and the Access Point Network (APN) setting on their device is set to Sunsurf.

5. Changi Mobile Unlimited Data Roaming plans are capped at 150GB.

6. Data Roaming services will be deactivated once the Data bundle has been completely utilized. No additional charge will be imposed.

7. All unused Data will automatically deactivate at 2359, Singapore Time or GMT+8 on the date of expiry.

8. Once you have successfully purchased Changi Mobile Roaming Add-on Bundle, it cannot be cancelled or refunded.

9. Call forwarding is enabled for roaming talktime Add-on. Call time incurred under call forwarding will be deducted from the bundled minutes in Customer’s Add-on.

10.Non-Commercial and Fair Usage Policy of Changi Mobile Roaming Data

a) Customers are to use all Roaming services strictly for personal and non-commercial purposes only.

b) To ensure that the activities of some Customers do not impair the ability of Customers to have access to reliable services, this service is conditional on fair usage by Customers.

c) Changi Mobile reserves the right, without notice or limitation, to deny, terminate, modify, throttle, disconnect or suspend services if an individual engages in unfair, excessive, or abusive usage or if Changi Mobile, at its sole discretion, determines that action is necessary to protect the network from harm or degradation.

d) Customers shall not abuse, misuse, exhaust or otherwise take unfair advantage of Changi Mobile Roaming to the detriment of other Customers.

11. Changi Mobile Roaming Add-on Bundles, price, validity period are only available for destinations as listed on Changi Go mobile app. Changi Mobile reserves the right to change destinations and rates at any time, subject to applicable laws. Where practicable to do so, we will give you reasonable advance notice of such changes (which may include postings on our website or such other forms as we deem appropriate).

12. Data Roaming Protection.

a) Customer has the option to enable $100 Data Roaming Cap (per bill cycle).

b) If the option is enabled, Customer will not be able to purchase more Data Roaming bundles or enjoy any Data Roaming services once the total Data Roaming bill hits $100.

c) Customers can continue Data Roaming usage by turning off the ‘Data Roaming Cap’ or wait for the next bill cycle to start.

13. Limitation of Liability

a) Changi Mobile shall not be liable for any costs, loss, or damage (whether direct or indirect); for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your use of Changi Mobile Roaming services or for whatever reason under this Agreement.

D. Changi Mobile IDD

1. To use Changi Mobile IDD service, you will need a Changi Mobile IDD Add-on Bundle, which may only be purchased via the Changi Go mobile app.

2. To purchase and activate Changi Mobile IDD Add-on Bundle, you will need a Changi Mobile’s mobile plan registered under your personal NRIC. Payment for Changi Mobile IDD Add-on Bundle is upfront.

3. Changi Mobile IDD service can only be used for IDD calls. Changi Mobile IDD service currently does not support IDD SMS.

4. Changi Mobile IDD Add-on Bundle, price, validity period are only available for destinations as listed on Changi Go mobile app. Changi Mobile reserves the right to change destinations and rates at any time, subject to applicable laws. Where practicable to do so, we will give you reasonable advance notice of such changes (which may include postings on our website or such other forms as we deem appropriate).

5. All unused IDD call credits will automatically deactivate at 2359, Singapore Time or GMT+8 on the date of expiry.

6. Once you have successfully purchased an IDD Add-on bundle, it cannot be cancelled or refunded.

7. All International Toll-Free Numbers are chargeable unless otherwise specified by Changi Mobile.

8. All calling rates are rounded off to the nearest cent.

9. All International Direct Dial (IDD) tariffs are charged in Singapore Dollars and are not subject to GST.

10. Customers will be charged by per minute.

11. Limitation of Liability

a) Changi Mobile shall not be liable for any costs, loss, or damage (whether direct or indirect); for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your use of Changi Mobile IDD Services or for whatever reason under this Agreement.

E. Changi Mobile Plan with IDD

1. For mobile plans that include IDD minutes, such as Flexi Lite and Flexi Max, IDD call usage will be deducted from the bundled IDD minutes included in the plan.

2. IDD calls will be deducted from IDD minutes bundle by per minute.

3. IDD minutes are applicable only to selected countries as listed on the Changi Mobile website or app.

4. Changi Mobile reserves the right to change the list of applicable countries at any time. Where possible, we will provide reasonable advance notice of such changes, which may include updates on our website or other methods we deem appropriate.

5. Limitation of Liability

a) Changi Mobile shall not be liable for any costs, loss, or damage (whether direct or indirect); for loss of revenue, loss of profits or any consequential loss whatsoever as a result of your use of Changi Mobile IDD Services or for whatever reason under this Agreement.