What Roaming services are available? Currently, Changi Mobile offers Data roaming service. What are unlimited data roaming plans? Unlimited data roaming plans offer 50GB high speed data, followed by 100GB of streaming speed after. What are the Data roaming destinations covered by Changi Mobile? You can find the complete list of Roaming destinations and charges here. Alternatively, you can find the information in your Changi Go mobile app (Home > Mobile > Roaming). Can I buy a roaming add-on without a Changi Mobile’s mobile plan? You will need to sign up for a Changi Mobile’s mobile plan before purchasing any roaming plan. Where can I purchase a roaming Travel Pack and how do I make payment? You have to purchase a roaming Travel Pack in the Changi Go mobile app (Home > Mobile > Roaming). Payment has to be successful before you can use the roaming Travel Pack. We will deduct payment from the payment card stored in the app under your account. How can I start using data roaming after purchase? To use roaming services, make sure to enable ‘Roaming Service’ in your Changi Go mobile app (Home > Mobile > Roaming).
If you purchased a Flexi Travel SIM, roaming services will be activated once you click ‘I have received my Changi Mobile SIM’ in the app. What should I do if I purchased a roaming pack but cannot connect? There may be a need for troubleshooting. Here are the steps you need to follow:
      1.Ensure that data roaming is turned on
      2.Make a manual selection of the network provider
      3.In case the problem persists, please remove your sim card and reinsert it, and turn airplane mode on and off Can I share my data roaming with others using Hotspot? Yes, you can use your data roaming as Hotspot. We recommend purchasing unlimited data access if you like to share your data with others. How do I avoid bill shock while traveling abroad? You will not experience bill shock with Changi Mobile as we do not charge pay-per-use usage. Your service will be cut off once you have finished using your roaming add-on. To resume roaming data services, please purchase a new roaming add-on using Changi Go app. Do I have to pay for penalty if I terminate the auto-recurring data roaming before 30 days period? No, there will not be any penalty charges. You can stop your roaming from auto-recurring anytime. How does auto-recurring work? Once you purchased auto-recurring, the validity and charges will be based on 30 calendar days starting from the day of purchase. If I like to stop auto-recurring data roaming, when should I stop it? To avoid recurring charges, please unsubscribe from your roaming add-on at least 12 hours before your current roaming add-on expires. Unsubscribe via Changi Go mobile app > Mobile > Roaming > Unsubscribe. Purchased roaming add-on will end according to its validity period, and will not end prematurely even if you have unsubscribed from the add-on. In other words, you can stop your roaming add-on anytime. What happens when my data roaming has been exhausted? You will not have access to data roaming anymore. To resume data roaming service, you may purchase a new roaming add-on in your Changi Go App. If your data is exhausted before the end of 30 days validity, you are required to purchase a new roaming pack to continue using. In that case, you would have multiple auto-recurring data roaming. You may cancel any or all auto-recurring anytime. Will I be connected to any network operator when I use data roaming? You will be connected to only our partner operators with the strongest signal based on your current location. You can find our complete list of Roaming partner operators here. If I have an active roaming plan but would like to add more data, can I switch to another roaming plan? No. You will have to purchase a new roaming add-on. Will there be any charges for incoming calls or SMS while I'm travelling? You will only receive incoming SMS and there will be no charges. You will not receive any incoming calls. Which of the Travel Pack includes Talktime and SMS? Currently, we do not offer any roaming add-on with talktime & SMS. Will there be any alerts on my data roaming usage? You will receive an SMS notification when you have utilised 80% and 100% of your add-on. Besides that, you can also monitor your roaming add-on usage in Changi Go mobile app. Can I subscribe to data roam in advance? Your roaming plan is activated immediately upon purchase. It will be valid for the next X number of days depending on your add-on validity period. Can I buy data roaming Travel Pack when I am already abroad? Yes, you can purchase a roaming add-on in Changi Go mobile app anytime. Data connection is required to complete the purchase through the App. Is call forwarding enabled for roaming? Yes, it is enabled. Call time incurred under call forwarding will be deducted from your roaming pack.