eSIM

What is an eSIM?

An eSIM (embedded SIM) is a digital SIM that lets you activate a mobile plan without needing a physical SIM card. It works just like a regular SIM but is built into your device.

How to sign up for eSIM?

Changi mobile offers eSIM for new line sign-ups. Simply download the Changi Go mobile app from Google Play store or Apple App store or visit https://changimobile.com to start purchasing.

How to set up your eSIM?

For iOS devices, please refer to the setup instructions here.
For Samsung devices, please refer to the setup instructions here.

What are the charges for eSIM?

A current charge of $8.72 (GST included) will apply.

How will I receive my eSIM?

You’ll receive an email with your unique eSIM QR code and step-by-step setup instructions within 15 minutes. Scan the QR code with your device to activate.

Which are the devices that currently support eSIM?

Supported iOS Device

Apple iPhone 16, iPhone 15, iPhone 14, iPhone 13, iPhone 12, iPhone 11 family

Apple iPhone SE Gen3

Apple Watch Ultra, Watch Series 8 & Watch SE (Gen2) (Wi-Fi + Cellular)

Apple iPad Pro 12.9 (Gen6), iPad Pro 11 (Gen4), iPad (Gen10) & iPad Air (Gen5) (Wi-Fi + Cellular)

iPhone XR / XS / XS Max or later, iPhone SE (2020), iPad (7th Gen), iPad Air (3rd Gen), iPad Mini (5th Gen), iPad Pro (11-inch) (1st Gen & 2nd Gen), iPad Pro (12.9-inch) (3rd & 4th Gen)

Compatible iOS

iOS 12.1.1 or later

iPhone XS, iPhone XS Max, iPhone XR or later installed with at least iOS12.1 or later version

eSIM on iPhone is not offered for iPhone model in China mainland, and certain iPhone models do not feature eSIM in HK & Macao

The model year 2019 or later for iPad

Supported Android Devices

Samsung S24 Series / Samsung S23 series / Samsung S22 series / Samsung S21 series / Samsung Note20 / Note20 Ultra 5G, Samsung S20 / S20+ / S20 Ultra 5G, Samsung Galaxy Z Flip, Samsung Galaxy Fold

Xiaomi 12T Pro, Oppo Find 5 Pro.

What should I do if I want to transfer my eSIM to a different device?

You can keep your eSIM number, but you'll need to delete the eSIM from your current device and install it again on the new one. A re-installation fee of $8.72 applies.

To request a re-installation:

1. Open the Changi Go Mobile App

2. Tap the menu icon in the top-right corner

3. Select Requests/Support

4. Choose Re-install eSIM

A new QR code will be emailed to you, which you can scan to reinstall your eSIM on your new device.

Can I rescan the original QR code if I accidentally delete my eSIM?

No, the original QR code cannot be reused. If your eSIM is accidentally deleted, you can request a re-installation through the Changi Go Mobile App. A re-installation fee of $8.72 applies.

To request a re-installation:

5. Open the Changi Go Mobile App

6. Tap the menu icon in the top-right corner

7. Select Requests/Support

8. Choose Re-install eSIM

A new QR code will be emailed to you, which you can scan to reinstall your eSIM.

What should I do if I lost my phone?

You can request a replacement eSIM through the Changi Go Mobile App.

To request a replacement:

1. Open the Changi Go Mobile App

2. Tap the menu icon in the top-right corner

3. Select Requests/Support

4. Choose Request New eSIM

A new QR code will be emailed to you, which you can scan to install your eSIM on your new device.

What are the replacement charges for eSIM?

A current charge of $8.72 (GST included) will apply

Can I switch between a physical SIM and an eSIM?

At the current moment, we are unable to support the switch from physical SIM to an eSIM and vice versa. Please note that we are working to avail this function in the upcoming months.